Refund policy
Your satisfaction is our priority. We offer a clear and fair exchange and return policy under the following terms:
- Exchange and return are guaranteed rights for all our customers and apply to all products available on our store.
- All products listed on our store are eligible for exchange or return according to the terms and conditions stated on this page.
- Exchange or return requests are accepted only if the product is in its original condition, unused, and in its original packaging.
- Exchange or return requests are reviewed and approved within 3 business days from the date of submission.
- Once the request is approved, the shipping courier will contact the customer and collect the product within 3–5 business days.
- In case of a damaged, defective, or incorrect product:
- Please take clear photos of the product.
- Send the photos along with your order number, city, and full address via: WhatsApp: 0108088077 Or through our Facebook or Instagram pages.
In this case, we cover all shipping and exchange costs.
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If the customer requests an exchange for personal reasons (such as changing the product):
- The customer is responsible for all exchange and shipping fees, depending on the governorate.
Important Notes
- Exchange or return requests will not be accepted if the product has been used or damaged due to misuse.
- Please keep your order invoice or order number to ensure a smooth process.
